Privacy Policy

1. General Provisions

1.1. This Privacy Policy, hereinafter referred to as the "Policy", describes how data belonging to users of the SafeStars Pro website, hereinafter referred to as the "Service", is collected, processed, stored, and protected.

1.2. The Service provides Users with access to functionality related to the purchase of digital goods (Telegram Stars, Telegram Premium), including placing an order, paying for it, and receiving the goods.

1.3. By using the Service, placing an order, paying for an order, or using any other functionality of the website, the User confirms that they have read this Policy and accept its terms.

1.4. If the User does not agree with the terms of this Policy, they must stop using the Service.

1.5. The Service's Administration takes reasonable organisational and technical measures to protect Users' data from unauthorised access, alteration, disclosure, loss, or destruction.

2. What Data the Service May Collect

2.1. The following User data may be collected while using the Service:

• email address;
• phone number;
• Telegram account identifier and/or username, channel/chat — depending on the order type;
• data required to place and deliver an order;
• data provided by the User when contacting support;
• data on payments, fees, refunds, and other transactions;
• the User's order history.

2.2. In certain cases, the Service may request additional data where necessary for security, transaction verification, fraud prevention, or to meet the requirements of partners, payment providers, or banks.

2.3. The Service may also automatically collect technical data, including:

• IP address;
• device type;
• browser type and version;
• operating system;
• date and time of the website visit;
• information about actions taken on the website;
• cookies and similar technologies;
• technical device or session identifiers;
• data on the source of the visit to the website.

2.4. The Service does not request or store data that is not required for the operation of the Service, the provision of services, payment processing, security, or the fulfilment of obligations to the User.

3. Purposes of Processing

3.1. User data may be processed for the following purposes:

• placing and servicing orders;
• providing access to the Service's functionality;
• delivering purchased digital goods;
• processing payments, refunds, and fees;
• displaying order history;
• identifying the User and preventing unauthorised access;
• ensuring the security of the account and transactions;
• detecting and preventing fraud, abuse, and suspicious activity;
• complying with the requirements of payment providers, banks, processing centres, and the Service's partners;
• providing technical and customer support;
• sending notifications about order status, changes to the Service, document updates, and important events;
• improving the quality of the website, interface, and services;
• analysing the Service's operation and fixing technical errors;
• protecting the rights and legitimate interests of the Service, Users, and partners.

4. Cookies and Similar Technologies

4.1. The Service may use cookies, pixels, local browser storage, and similar technologies to ensure the website functions correctly, to support authorisation, save settings, run analytics, and improve security.

4.2. The User may restrict or disable the use of cookies in their browser settings. Doing so may cause certain features of the Service to work incorrectly or become unavailable.

4.3. By continuing to use the website without changing their browser settings, the User agrees to the use of cookies and similar technologies.

5. Data Storage and Protection

5.1. The Service retains User data for as long as necessary to fulfil the purposes of processing, provide services, resolve disputes, meet obligations, and ensure security.

5.2. The retention period for certain categories of data may depend on the requirements of payment providers, banks, processing centres, the Service's partners, and technical or operational requirements.

5.3. The Administration takes reasonable security measures, including organisational, technical, and software measures to protect data.

5.4. Despite the measures taken, the User understands that data transmission over the internet cannot be completely secure and undertakes to independently keep their account, password, and confirmation codes secure.

5.5. The User must immediately notify the Service if they suspect unauthorised access to their account or a data leak.

6. Disclosure to Third Parties

6.1. The Service does not sell Users' personal data to third parties.

6.2. User data may be shared with third parties only to the extent necessary for the operation of the Service and the provision of services, including:

• payment providers and acquiring banks;
• Telegram, to deliver the purchased goods;
• anti-fraud and compliance services;
• hosting providers and technical contractors;
• analytics and notification services;
• support and communication services.

6.3. Data may also be shared where: it is necessary to fulfil obligations to the User; the User has consented to such disclosure; disclosure is necessary to process payments, refunds, or disputed transactions; disclosure is necessary to prevent fraud, abuse, or violations of the Service's rules; disclosure is necessary to protect the rights and legitimate interests of the Service, Users, or third parties; or disclosure is required by a mandatory request from a competent authority.

6.4. Third parties receiving data undertake to use it only for the purposes for which it was shared, unless their own rules or requirements provide otherwise.

7. User Rights

7.1. The User has the right to:

• receive information about the data being processed by the Service;
• request the correction, updating, or amendment of their data;
• request the deletion of data if it is no longer required for the purposes of processing;
• withdraw consent to processing, where processing is based on consent;
• request that processing be restricted, where applicable;
• contact support regarding data processing and protection.

7.2. Some data cannot be deleted immediately if its retention is necessary to fulfil obligations, prevent fraud, resolve disputes, meet partner or payment provider requirements, or protect the Service's rights.

7.3. Withdrawing consent to processing may result in certain Service features becoming unavailable or in the complete termination of access to the Service.

8. Order and Payment Data

8.1. The Service may process data related to orders and payment transactions, including the amount, payment method, order status, transaction identifier, transaction history, and other information necessary for the Service to operate.

8.2. Full bank card details, security codes, and other sensitive payment data are processed solely by payment providers, banks, or processing centres and are not stored by the Service.

8.3. The User must keep their account details confidential and must not share them with third parties, except where necessary to make a payment.

8.4. The Service is not liable for the consequences of the User sharing their account details with third parties, publishing such data, using insecure devices, or following fraudulent links.

9. Notifications and Communications

9.1. The Service may send the User notifications related to their use of the Service, including:

• order confirmation;
• the status of payments, delivery, and refunds;
• information about order status;
• warnings about suspicious activity;
• messages from support;
• notifications about changes to the Service's terms, prices, or documents.

9.2. Notifications may be sent through the website, the User's account, email, messaging apps, or other available communication channels.

9.3. The User is responsible for keeping the contact details in their account up to date.

10. Changes to this Policy

10.1. The Administration may amend this Policy at any time.

10.2. A new version of the Policy takes effect from the moment it is published on the website, unless a different date is specified in the new version.

10.3. Continued use of the Service after a new version of the Policy is published constitutes the User's agreement to the updated terms.

10.4. The User is responsible for keeping up to date with the current version of the Policy published on the Service's website.

11. Contact Information

11.1. For any questions relating to the processing, storage, amendment, or deletion of data, the User may contact Service support: Telegram @stars_support_agent.