Public Offer (Terms of Use)

1. General Provisions

1.1. This agreement is a public offer and sets out the terms for using the SafeStars Pro website, as well as the procedure for providing services related to the purchase, payment and delivery of digital goods: Telegram Stars, Telegram Premium, and other digital goods listed on the website.

1.2. Full and unconditional acceptance of this offer is deemed to occur when the User places an order, tops up their balance, pays for an order, or otherwise actually uses the Service's functionality.

1.3. By using the Service, the User confirms that they have read the terms of this Agreement, understand their content, and accept them in full.

1.4. The Administration may provide services independently or with the involvement of partners, payment providers, banks, processing centres and other third parties necessary for the operation of the Service.

1.5. Use of the Service may also be governed by the Privacy Policy, the Refund Policy, price lists and other documents published on the Service's website.

2. Subject of the Agreement

2.1. The Administration provides the User with access to the Service's functionality, including the ability to place an order, pay for it, and receive Telegram Stars, Telegram Premium, and other digital goods available on the website.

2.2. Digital goods are provided to the User within the limits of Telegram's rules, payment system rules, and the terms of the Service's partners.

2.3. The User undertakes to use the Service in good faith, to comply with the terms of this Agreement, to pay for orders in full, and not to use purchased goods for prohibited or unlawful transactions.

2.4. The goods are not physical items and are provided to the User in electronic form by crediting them to the Telegram account specified by the User.

3. Registration and Account

3.1. To use the Service, the User may be required to provide the information needed to place and deliver an order (Telegram account identifier, phone number, channel/chat — depending on the product type).

3.2. The User is responsible for the accuracy of the information provided and for keeping their account access, login, password, confirmation codes and other authorisation credentials secure.

3.3. All actions performed through the User's account are deemed to have been performed by the User, unless proven otherwise.

3.4. The Administration may request additional information from the User where necessary to ensure security, comply with the requirements of partners or payment providers, or prevent fraud.

3.5. The Administration may temporarily restrict or suspend the User's access to the Service if it suspects a violation of this Agreement, suspicious transactions, fraud, misuse of the Service's functionality, or use of the Service for prohibited purposes.

4. Placing and Delivering an Order

4.1. To receive goods, the User places the relevant order through the Service's website.

4.2. Delivery of the goods takes place once the necessary conditions have been met, including payment for the order and the provision of any required information requested by the Service.

4.3. Delivery timeframes, available payment methods, limits, fees and other parameters are specified on the Service's website.

4.4. The User undertakes to use purchased goods only for lawful purposes and not to share order details with third parties, except where such disclosure is necessary to receive the goods.

4.5. The Administration does not guarantee the uninterrupted operation of specific Telegram features or third-party services, as delivery of the goods may depend on Telegram's rules, payment system rules, the provider, anti-fraud systems, or technical restrictions.

4.6. Delivery of goods may be refused or delayed by individual services for reasons beyond the Administration's control.

5. Balance, Fees and Payment

5.1. The price of goods, payment fees and other charges are specified on the Service's website.

5.2. The Administration may change prices and fees. Such changes do not apply to orders that were successfully paid for before the change, unless otherwise stated on the website.

5.3. Orders are paid for using the methods available on the website: bank card, the Fast Payment System (SBP), or supported cryptocurrencies.

5.4. An order is considered confirmed once payment has been received.

5.5. Fees charged by payment systems, banks, exchange services, providers and other third parties may be deducted separately and are not always within the Administration's control.

5.6. The User is solely responsible for the accuracy of the chosen payment method, the payment amount, and the information provided when placing the order.

6. Refunds

6.1. Refunds are only available in the cases provided for by this Agreement, the Service's Refund Policy, or a separate decision by the Administration.

6.2. If the goods (Telegram Stars, Telegram Premium) were successfully delivered to the User, the payment for them is not refunded.

6.3. A refund is possible if the goods were not delivered through the fault of the Service and the User did not receive the goods they paid for within the established timeframe.

6.4. Refunds are issued using the same method used for payment, or by another method agreed with the Administration where technically possible.

6.5. The refund timeframe depends on the payment method, bank, payment system, and other parties involved in processing the payment.

6.6. The Administration is not liable for refund delays caused by banks, payment systems, blockchain networks, exchange services, or other third parties.

6.7. The detailed conditions, and the deadlines for submitting, reviewing and issuing refunds, are set out in a separate document — the Refund Policy, which is an integral part of this Agreement.

7. Prohibited Use of the Service

7.1. The User undertakes not to use the Service or purchased goods for:

• unlawful activity;
• fraud, deception, phishing or money laundering;
• paying for goods or services prohibited by the rules of payment systems, banks, providers, or applicable requirements;
• circumventing restrictions, blocks, sanctions, anti-fraud systems, or the rules of third-party services, including Telegram;
• transactions involving stolen data, other people's accounts, unauthorised access, or misuse of payment instruments;
• activity that may cause harm to the Administration, the Service's partners, payment providers, or other users.

7.2. If suspicious activity is detected, the Administration may refuse to deliver goods, suspend transactions, request additional information, or restrict access to the account.

7.3. The Administration may refuse to provide services to the User without disclosing the reasons, where this relates to security requirements, internal rules, partner requirements, or the prevention of violations.

8. Liability of the Parties

8.1. The Administration undertakes to take reasonable measures to ensure the stable operation of the Service, the safekeeping of data, and the correct provision of services.

8.2. The User is responsible for actions performed through their account, as well as for the accuracy of the information provided and compliance with the terms of this Agreement.

8.3. The Administration is not liable for:

• a refusal by a payment system, bank, provider, or processing centre to carry out a transaction;
• the blocking, rejection, or cancellation of a payment by third parties;
• errors made by the User when entering information (Telegram account identifier, phone number, channel, etc.);
• losses arising from the User's breach of the terms of this Agreement;
• restrictions or blocks imposed by Telegram or other third parties on the User's account after the goods have been successfully delivered;
• temporary unavailability of the Service for technical reasons.

8.4. The Administration does not guarantee that purchased goods will be available or compatible with all Telegram features, services, or platforms.

8.5. In the event of technical failures, updates, maintenance work, or circumstances beyond the Administration's control, the operation of the Service may be temporarily restricted.

9. Personal Data and Security

9.1. The User agrees that the Administration may process data necessary to place orders, provide services, process payments, ensure security, and communicate with the User.

9.2. The Administration takes reasonable measures to protect the User's data from unauthorised access, loss, alteration, or disclosure.

9.3. The User undertakes not to share their account details, confirmation codes, or other confidential information with third parties.

9.4. If the User suspects unauthorised access to their account, they must notify the Administration immediately.

9.5. The detailed terms for processing personal data are set out in a separate document — the Privacy Policy, which is an integral part of this Agreement.

10. Changes to the Agreement

10.1. The Administration may amend this Agreement, prices, the Service's rules of use, and other documents.

10.2. A new version of the Agreement takes effect from the moment it is published on the website, unless a different date is specified in the new version.

10.3. Continued use of the Service after changes are made constitutes the User's agreement to the new version of the Agreement.

11. Dispute Resolution

11.1. The parties shall endeavour to resolve any disputes and disagreements arising from the use of the Service through negotiation and by contacting Service support: Telegram @stars_support_agent.

11.2. Before applying to a competent authority or court, the User undertakes to send the Administration a claim describing the situation, the order number, the amount, the date of the transaction, and any other information necessary to review the request.

11.3. The time required to review a request depends on the complexity of the matter, the need to verify information, and the involvement of third parties, including banks, payment systems and providers.

12. Force Majeure

12.1. The parties are released from liability for full or partial non-performance of their obligations if such non-performance is caused by circumstances beyond the parties' reasonable control.

12.2. Such circumstances include, but are not limited to: failures of payment systems, banks, processing centres, blockchain networks, internet providers, hosting providers, actions of government authorities, technical accidents, cyberattacks, mass outages, military actions, natural disasters, and other extraordinary circumstances.

13. Other Provisions

13.1. If any provision of this Agreement is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions.

13.2. The Administration's failure to act in the event of a breach of the Agreement by the User does not constitute a waiver of the Administration's right to take appropriate action later.

13.3. The User may not transfer their rights and obligations under this Agreement to third parties without the Administration's consent.

13.4. The Administration may engage third parties to perform its obligations under this Agreement without the User's additional consent.

14. Contacts

Pay Flow LLC (ОсОО «Пэй Флоу»)

Company address: Kyrgyz Republic, Bishkek, Pervomaisky District, Klubny Lane, 18, apt. 5

OGRN: 326149-3301-ООО

TIN: 9909762323