Refund Policy

1. Refund Conditions

The User may request a refund for an item (Telegram Stars, Telegram Premium) if it was defective through the fault of the Store, or if it was not delivered within 48 hours.

2. Refund Method

Refunds are issued to the same payment details the User used to pay for the order.

3. Returns and Replacements

Returns and replacements are only possible if the item itself is defective through the fault of the Store.

If the User simply changes their mind, does not like the item, or in other similar cases, no return or replacement will be issued.

4. Reviewing the Request

The User's request is reviewed within 24 hours of contacting Store support.

5. Refund Timeframe

If the request is approved, the refund is issued within 72 hours of the refund decision.

6. Contact

Refund requests are submitted by contacting Store support: Telegram @stars_support_agent, including the order/payment number and the reason for the request.